Turn every customer interaction into a moment of connection
Duration
1 hour to multi-day (customizable)
Group Size
8 to 1,000+ participants
Delivery
On-site at your location, at our Portland theatre, or via Zoom
Customization
Fully tailored to your industry, customer base, and common scenarios
Every organization says they value empathy in customer service. But empathy isn’t a value statement—it’s a skill, and skills need practice. That’s exactly what this workshop provides: a safe, energizing space for your team to practice the hardest moments in customer interaction before they happen for real.
Through applied improv exercises, participants build the muscle memory for genuine connection under pressure. They practice listening past the complaint to hear what the customer actually needs. They learn to validate emotions before jumping to solutions. And they develop the creative agility to find answers when the standard script falls short.
We don’t use role-plays pulled from a textbook. Your facilitator will work with your team’s real scenarios—the interactions that keep your managers up at night—and create exercises that directly rehearse those moments. Participants practice not just what to say, but how to be present, flexible, and authentically caring in the moment.
The result is a team that doesn’t just resolve issues—they create the kind of customer experiences that build loyalty, generate referrals, and make your organization stand out. Participants leave with immediately applicable techniques and a shared commitment to raising the bar on every interaction.
Transform how your team communicates. Build deeper listening habits, inclusive dialogue practices, and the collaborative instincts that turn good teams into great ones.
Build the presence, composure, and authenticity that make presentations land. Learn to command a room, handle the unexpected, and speak with confidence—not perfection.
Our most popular workshop. Learn the core principles of applied improv—nimbleness, acceptance, and creative collaboration—to build stronger, more adaptable teams.
Download our free guide exploring the research behind why experiential learning transforms team performance.
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